What these terms cover.

These are the terms and conditions that govern your participation in any of E-Fit Fitness Solutions’ Online Training programs, Personal Training programs   and Classes.

   Why you should read them.

Please read these terms carefully. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

   Who we are.

We are E-Fit Fitness Solutions

   

   How to contact us.

You can contact us by writing to [email protected] 

 

   How we may contact you. 

-If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your membership application form.

   “Writing” includes emails. When we use the words “writing” or “written” in these terms, this means email.

 

-Videos and pictures taken by the trainer may be used to advertise services across social media.

 

-All information, documentation and property shared with you by your trainer should not be shared with anyone other than yourself without the express permission of said trainer.

– You must agree to utilise the coaching services fully. This is to include communicating with your coach as agreed, by providing them information necessary to aid them in coaching you throughout. This will be done via the agreed methods discussed/agreed by the coach and yourself.

-Please provide the trainer with 1 months’ notice of your intention to terminate the service.

-You must provide your trainer with at least 24 hours’ notice if you are unable to attend. Failure to do so may result in you being charged.

-All breaks in training for longer than 7 days must be communicated to the trainer prior to the break. Failure to do so may result in you being charged.

-The trainer will give 1 weeks’ notice to any planned leave. Trainers must make new clients aware of any planned holiday prior to purchase sessions. Failure to do this will result in I complimentary session for every 7 days the trainer is off.

-Should the trainer be off work for more than 30 days and the client unable to train because of this, the client shall receive a refund for the outstanding sessions owed.

-Should the client turn up late for the appointment, the session will not run over. It can affect other client’s sessions.

-Should the trainer turn up late for the appointment, the client has the right to continue for the remainder of the session.

-Refunds are only given on medical advice. This must be a valid letter from your G.P stating the reasons 

for you not to be able to continue with training.

-Trainers can plan sessions around injury. If you feel you have obtained an injury, seek physiotherapy before attending a session and inform your trainer of the problem. They will be able to plan a session to your benefit.

-It is all client’s responsibility to determine that they are fit and well before attending any sessions. Clients are advised to undergo a medical examination prior to beginning any physical activity programme. In addition, all Personal Training clients must complete a PAR-Q Form.

   How we will use your personal   information. 

  We will use the personal information you provide to us to: process your payment for such services used: – to inform you about other products or services that we provide, but you may stop receiving these communications at any time by contacting us.

 

   We or our third party payment agent may pass your personal information to credit reference agencies. Where we extend credit to             you by allowing payment by direct debit or instalment payment plan, we (or our third party payment agent) may pass your personal information to credit reference agencies and they may keep a record of any search that they do. In addition, use of our third party payment plan and any payments you miss under it will be reported to credit reference agencies and may affect your ability to obtain credit from lenders in the future.

  –We will only give your personal information to other third parties where the law either requires or allows us to do so.